Certa · Enterprise evidence layer · Case study

Document Repository

The problem

Documents were generated across onboarding, assessments, reviews and workflows—but users had no single place to find the right evidence, understand what it contained, trace its source or manage it over time.

Product thesis: turn fragmented documents into one persistent, searchable and traceable evidence layer.
RoleProduct Manager (AI)
OwnershipEnd-to-end product ownership
Product statusReleased to production
01 · System context

Evidence was trapped inside individual workflows

Every stage of the third-party risk lifecycle produced files. Because those documents remained tied to the activity that generated them, retrieving evidence depended on knowing where it had entered the platform. The repository created a persistent layer across those workflows.

Onboarding→Due diligence→Assessment→Monitoring→Offboarding
↘   ↓   ↓   ↓   ↙
Persistent evidence layer across the TPRM lifecycle
02 · Product definition

Define the repository around evidence jobs

I translated the fragmented-document problem into four durable jobs. These became the product model for deciding what belonged in the repository and how the experience should be structured.

01

Find

Search and filter across metadata and source.

02

Understand

Use metadata and contextual preview before opening a file.

03

Trace

Preserve source, activity and history.

04

Manage

Maintain category and expiry, then act on documents individually or in bulk.

03 · Product decisions

Make documents usable as evidence

Three decisions turned the repository from a file library into an operational evidence product.

Preserve provenance, not just the file

Source Type remained a first-class concept so users could understand where evidence entered the platform and filter by that context.

Reduce the need to open every document

The repository and preview exposed useful metadata so common questions could be answered before opening the source file.

Ship useful metadata before automating it

Manual category and expiry management created immediate value while keeping a clear path to automated classification and extraction.

04 · Shipped product

One repository across the TPRM lifecycle

I owned the product decisions end to end across two production releases, aligned engineering, design and implementation stakeholders, and led the rollout enablements. The product progressed from a shared foundation to a richer operational experience.

Release 01 · Foundation

Centralize

Established the shared repository, search, filtering and source context across the platform.

Release 02 · Expansion

Operate

Expanded preview, activity, history and document management using implementation and UAT feedback.

SearchFilteringMetadataSource contextPreviewActivity & historyDocument managementBulk download
05 · Product evolution

From evidence storage to document intelligence

Once the persistent evidence layer existed, I defined how the repository could progress from storing documents to understanding their contents and making the right evidence reusable in AI-assisted workflows.

Released

Centralize

Bring evidence from across the lifecycle into one persistent layer.

Released

Find & manage

Search, trace, preview and maintain documents without returning to the source workflow.

Defined direction

Classify & reuse

Extract useful facts, surface document meaning and make evidence available to AI workflows.

Product outcome: a shared evidence layer released to production, a durable model for working with third-party documents and a defined path toward document intelligence.